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Terms & Conditions

Wide Open Outdoor Film is founded by and the sole property of Niels Vestergaard. The company produces and distributes movies about recreational fishing.

Payment

All prices include Danish taxes which amount to 25%. For customers outside EU (European Union) the 25% tax fee will be subtracted once a country and delivery address has been chosen.
Wide Open Outdoor Film accepts Mastercard, Maestro, VISA, American Express (Amex only DKK currency) and a several other electronic payments. The amount due will be withdrawn when the purchased items are sent. When paying with a credit card, all your banking account information are encrypted with the so-called SSL (Secure Socket Layer) protocol. This means that no unauthorized individuals will be able to access your credit card number or other information during the PBS transaction.

Delivery

Orders accepted before 12 o’clock on Monday -Thursday are shipped right away.
Orders received before 11 o’clock Friday are shipped right away.

Orders are shipped by postal mail. Deliveries over one kilo (2lb) are shipped as a package with Post Danmark or UPS. Wide Open Film cannot be held responsible for delays with either Post Danmark or UPS. In case of severe delays or missing deliveries, Wide Open Outdoor Film naturally ships another delivery without charge.

Complaints

Wide Open Outdoor Film provides the right to invoke lack of conformity for a two year period according to the Danish Buyers Agreement and its reference to production- and material flaws unrelated to the normal use of the good. The right to invoke lack of conformity does not cover all flaws, damages or abrations directly or indirectly caused as a result of poor maintenance, misuse, violence or unauthorized repair attempts. The right to invoke lack of conformity concerning flaws or deficiencies that should be detected upon first inspection of the good, must be reported to Wide Open Outdoor Film within reasonable time. Subsequently, the good can be returned, traded in or by agreement even refunded. In cases of lack of conformity, Wide Open Outdoor Film will handle all return expenses.

Complaints and returns

If for some reason you have received a wrong or damaged good, fill out the return form that was delivered with the good and send it to: Pick and Pack Aps, Farvergaarden 2, 6541 Bevtoft, Denmark
We do not receive goods that are sent by COD.